Privacy Policy

Who we are

ApplianceCos operates appliancecos.com, a service that connects homeowners with appliance repair technicians. When you submit a request through this site, we pass your details to a vetted repair company that serves your area so they can contact you and schedule the work. Repairs are performed by that independent service provider, not by ApplianceCos directly.

Information we collect

We only collect what we need to route your request:

• Information you give us — name, phone number, email address (optional), ZIP code, appliance type, and any description of the problem you provide.
• Information collected automatically — IP address, browser type, pages viewed, referring page, and approximate location derived from your IP. We use this to understand which pages are useful and to detect abuse.

We do not collect payment card details on this website. Any payment is handled directly between you and the service provider who performs the repair.

How we use your information

• To connect you with a repair technician serving your area
• To contact you by phone, text message or email about your request
• To maintain records of requests and follow up on service quality
• To measure site performance and improve our content
• To prevent spam, fraud and abuse of our forms

Phone calls and text messages

By submitting a request or calling us, you agree that we and the assigned service provider may contact you at the phone number you provide, including by text message, regarding your service request. Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, or ask us to stop calling by telling the representative on the phone. Opting out of marketing messages does not prevent us from contacting you about an active service request you initiated.

Who we share information with

We share the details of your request with the independent appliance repair company assigned to serve your area. We also use service providers who help us operate the site — for example hosting and analytics providers — and they may process data on our behalf.

We do not sell your personal information. We do not share your details with unrelated advertisers or data brokers.

We may disclose information where required by law, to enforce our terms, or to protect the rights and safety of our users or the public.

Cookies and analytics

This site uses cookies and similar technology to remember your session and to measure traffic. You can block or delete cookies in your browser settings; core parts of the site will still work, though some features may not behave as expected.

How long we keep information

We keep service request records for as long as needed to provide the service, resolve disputes and meet legal or accounting obligations. Analytics data is retained in aggregate form.

Your choices

You can ask us to access, correct or delete the personal information we hold about you. Depending on where you live, you may have additional rights under state privacy laws — for example, residents of California, Texas and other states may have the right to know what information is collected, request deletion, and opt out of certain sharing. To make a request, contact us using the details below. We may need to verify your identity before we act.

Children

This site is intended for adults arranging home services. We do not knowingly collect information from children under 13.

Security

We use reasonable technical and organizational measures to protect the information you submit, including encrypted connections (HTTPS). No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to this policy

If we make material changes we will update the date at the top of this page. Continued use of the site after a change means you accept the updated policy.

Contact us

Questions about this policy or your information:
Phone: (832) 268-7733
Web: appliancecos.com/contact